IMPOSITO Refund Policy

We give you the whole application, at the top tier, for fourteen days before you pay anything. So you already know what you are buying. If it still turns out to be wrong for you, we send your money back. That is the entire policy.

1. 1

   Thirty days, full amount, no reason required, every tier. Email refund@imposito.com from the address on your order within 30 days of purchase, quoting your order number or licence key. We refund the full amount to the original card. We do not ask why, we do not offer you a discount instead, and we do not require you to prove anything. We process it within 2 business days. This applies identically whether you paid €89 or €2,900.

2. 2

   This is more than the law requires, and it is deliberate. Because you expressly asked for immediate delivery of your key at checkout, your statutory right of withdrawal for digital content ended when the key was sent. We nevertheless give you 30 days. The statutory position does not reduce what is offered here.

3. 3

   Bought the wrong tier? Do not ask for a refund — ask for an upgrade. If your licence works but is simply too small, you do not need to return anything. Pay the difference and move up, at any time, with no deadline and no penalty. See imposito.com/upgrade. A refund is for when the product is wrong for you, not when the tier is.

4. 4

   After a refund. Your licence key is deactivated and you must uninstall the application. We do not enforce this technically — we are relying on you.

5. 5

   A charge you do not recognise. If IMPOSITO NODUS BEOGRAD appears on your card statement and you do not recognise it, contact refund@imposito.com or call +381 63 181 68 47 before contacting your bank. We will identify the order within minutes and, if it is not yours, refund it immediately and in full. Coming to us is faster than a chargeback and costs you nothing.

6. 6

   There is nothing to cancel. IMPOSITO is a one-time purchase. You have no subscription with us and your card cannot be charged again by us. If you believe you have been charged twice, tell us — it is an error and we will fix it the same day.

7. 7

   How the money returns. Always to the original card, never as credit or vouchers. Refunds are issued through our acquirer, Raiffeisen banka a.d. Beograd, and normally appear on your statement within 3 to 10 business days depending on your issuing bank.